FAQ | Flooring by Sammer
  • Wood Flooring
  • Laminate Flooring
  • Tile Flooring (includes natural stone like travertine, marble, slate, etc.)
  • Carpet
  • VCT/LPV Vinyl plank flooring
  • Granite Countertops & Backsplashes
  • Staircases (wood, tile or both)
  • Showers
  • Fireplaces
  • Patios
  • Garages

Yes, I carry general liability insurance.

Pretty much everywhere. The vast majority of projects are in the Dallas/Plano and the surrounding areas. I’ve also gone out to Midlothian, Fort Worth and even Waxahachie (for a fee).

I have contacts in the industry at just about every single distributor and many showrooms in Dallas. You can visit there when you like or I can personally accompany you. Up to you.

Retailers often carry only a select few products so this way, you’re able to see a more comprehensive line. The other option is I bring the samples right to your home.

Yes. 2 years on labor. Product warranties go through their makers.

Right here. Plus, browse the video and picture galleries.

I most certainly do. I have entry level carpet, tile, vinyl plank and laminate in neutral colors that I frequently put into rentals. Just ask and I’ll gladly show you what I have.

Well, I show up on time. My installers show up – on time. I spend quality time with you before, during and after every job. I have total involvement in the whole process so you’re only given the most accurate information.

 A retail store will bounce you from salesman, to manager to another store to installation to corporate and make you crack The Da Vinci Code before getting a straight answer.

 Something that could be taken care of in 20 minutes takes 2 weeks. I saw it too many times.

 You can expect me at your home frequently during your project. I barge in on my guys to check and make sure everything is ok. I also ensure we leave your home in better condition than we found it. So from a personal service front, there’s no comparison.

Well, so have I. I’ve dealt with frauds, liars and thieves who give you their word then vanish without giving you what you agreed on.

But here’s the thing – I am NOT that contractor who took your money. So please don’t compare me to him.

And please – if you do not trust me or have any reservations whatsoever; I don’t want your money.

I do not have the luxury of hiding behind a retail store name. All I have is my real name and I work extremely hard to preserve the great reputation I have forged with clients and folks within the industry.

I have no intention of tarnishing that and jeopardizing my livelihood.

In fact, I have clients who had this exact same objection and I ended up doing their work so feel free to contact them to verify I’m the Real Deal.

Scammers don’t go through all the trouble of taking hours upon hours of visiting job sites and inspecting the work and on top of that shooting, editing and publishing videos and pictures.

Do the videos, pics and testimonials look fake to you? Are all those references fake/made up? Is this website you are reading just your imagination?

Look, scammers don’t operate this way. They hide behind fake numbers, names, know jack-%@!^% about flooring and will vanish as soon as you ask them for more than 5 references (their buddy list wears thin by then).

I actually post my references (a portion of them anyway) right here on my site and they are all 100% real and verifiable. It is illegal to publish fake ones anyway.

Secondly, I try to stay as active as I can on social media to update my past and present clients with the latest happenings.

Imagine a scammer on Facebook advertising themselves to the world. That would have to be one stupid individual.

I’ve known my guys for over 10 years. They have squeaky clean backgrounds, get practically zero call backs, are on time, very courteous and speak good English. They can also lay floors exceptionally well.

 They’ve worked on the simple to the ridiculous so take my word for it when I say they know what they are doing.

I pretty much look at an area and if it’s a relatively open floor plan, you really want to stick with the same floor throughout and not chop it up with different products. If the area is separated by walls or doors, then there’s no harm putting whatever floor you like for that particular room.

 If someone has fallen in love with home and doesn’t like one or two floors in a room or two, they’ll still buy the house. Relax!

Yeah, you can but I don’t really recommend it because it won’t look good. All wood will scratch eventually. Use common sense and remove surface dust when you clean your home, preferably with a Swiffer. I also recommend using furniture coasters. Don’t play fetch with your 275lb St. Bernard/Werewolf mix on your wood floor or have high heel sprints on it and it should hold up for the life of your home.

Answer: Lifestyle.

If you’re looking for a floor that can take abuse – and a lot of it – such as soccer cleats, Tonka trucks, high heels and a herd of stallions then laminate floor is the way to go. These floors are built to take a beating. Yes, they are louder than wood. Yes, they don’t add as much value to the home. But they are quicker and cheaper to install (and repair) as well as being highly stain, fade and wear resistant.

If you want to invest in your home and add value to it and don’t like the “sound”, look or feel of laminate then there’s no more luxurious choice than wood floors. They literally transform the feel and aura of a room – from a hand scraped floor that gives a warmer feel to beautiful walnuts that tie everything in.

All wood will scratch. After all, it’s a tree.

Because my rates are very fair.

 I actually pay my workers decently which unfortunately isn’t very common in the industry. I’ve spent entire days at a time with them on-site so I know how hard they work.

 Now if you want a “too good to be true” deal, go to Craigslist and type in “scammer”, “fraud” and “beware” under the services section and enjoy the read. Not such a great deal.

 If you get an outrageously low quote, do your homework. Chances are, it’s not what it’s made out to be.

 Look, before I went out on my own, I used to work and manage several large flooring stores. I know their pricing structures and like I said, mine are very reasonable.

Yes. And on their birthdays, holidays and everything in between

I hate time wasters. So if you are a time waster, I hate you.

DO NOT CONTACT ME if you plan on wasting my time. 

That also includes not returning phone calls/e-mails. Not only is this inexcusably rude because you contacted me first, but takes my time away from current projects.

Other guys may enjoy driving around for hours at a time for free.

I don’t.

I am very busy.

You can expect me to respect your time by showing up when we agree. I’ll respect you, your family and home by:

-Not touching anything without permission

-I won’t scissor-kick the dog trying to shag my leg (but you better get it off).

Aside from that, please feel free to e-mail or call me with any questions. Even if you’d just like a second opinion on something, I’m always glad to help.

Please include how soon you wish to get your project started as it helps me tremendously in scheduling appointments.

If you’d like a prompt quote over e-mail, send me your request and include any relevant pictures and measurements and I’ll give you a fairly close estimate. Actual dimensions and exact pricing will be finalized after I come out.

I get to all e-mails ASAP and schedule appointments in order of urgency.

I also schedule installations in the order I receive them.

Important Disclaimer

A few housekeeping items for the very few that spoil it for the rest:

In this industry, the customer is always wrong.

I am not going to peddle a slogan and have you screw up your home. So don’t throw a tantrum or get all drama queen/king on me because I advised you putting a large bench in a 3 x 3 shower won’t bloody work!

Let’s work as a team and do it my way.

I also have absolutely ZERO tolerance for any disrespect to my workers.

Any yelling or cursing at them, insults, drunkenness, racist comments/jokes will earn you an immediate termination of work. I will instruct them to immediately pack up their gear and leave. We are done. I will return your funds to you minus materials and work performed and you can find someone else to finish the job and put up with your stupidity.

No apologies, second chances, explanations, excuses, meetings, seminars, campaigns, conferences, plea bargains, treaties, truces or negotiations.

Please do not look over the workers shoulders’ and/or follow them around like a stalker.

If you do so, I will show up at your place of employment and do the same.

Do not tell the installers how to do their job. Back off, shut your cakehole and let them work.

If you insist on telling them how to do their work, I will instruct them to leave and you are more than welcome to do the work yourself. If you simply want to watch out of curiosity, you’re more than welcome to.

You are welcome to call me between 8am – 8pm. If you call me at 2am, I will cook and eat you.

Thank you and look forward to working with you!

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